Terms and Conditions

GLITR GENERAL TERMS AND CONDITIONS

1. GENERAL TERMS AND CONDITIONS

1.1 All Glitr Escape Games in Prague are operated by City Street Games s.r.o., with registered office at Kaprova 42/14, Staré Město, 110 00 Prague 1, ID: 06555683 (hereinafter referred to as the "Company") and any legal and other relations arising therefrom are governed by these General Terms and Conditions ("GTC") and the laws of the Czech Republic. Any disputes arising from these legal and other relations shall be settled before the general courts of the Czech Republic.

1.2 The Company hereby reserves the right to amend and/or update the GTC by publishing the current version of the GTC on the Company's website www.glitr.cz.

2. SAFETY RULES

2.1 It is a prerequisite for participation in any escape game operated by the Company that all participants who enter into a contractual relationship with the Company by virtue of their use of the Application ("Participant") unconditionally comply with all safety and operational rules.

2.2 The Participant participates in the Escape Game at their own risk and responsibility.

2.3 Escape Games operated by the Company contain exciting and to some extent stressful or frightening elements and situations. These elements and situations are part of the game and the story and no participant will be placed in a genuinely dangerous situation for the duration of the escape game

2.4 Should any Participant suffer from any type of heart condition or other similar condition, that Participant should consider their participation in the Game in light of their medical condition and the potential complications arising therefrom. At all times, each participant participates in the Escape Game at his or her own decision and risk.

2.5 The participant agrees not to damage the property of third parties. The Company shall not be liable for damage to the property of the Participant or third parties.

3. BUSINESS RULES

3.1 Any admission prices quoted on the Company's website or at the Company's business premises are final, including any value added tax. Admission prices for escape games may vary depending on the date, the game chosen, the specific time of the game and also depending on the number of people. The specific price is listed in the booking system on the Company's website and is available for inspection at the Company's business premises. Admission fees may be paid in cash or by credit card, but always before the start of the relevant escape game.

3.2 Group bookings or special team building/corporate events are welcome and may be subject to discounted pricing. Please contact the Company for further information. Purchased games have unlimited validity. The Participant is required to extend the validity of the purchased game within 1 year by notification via the App or in writing. The validity is extended for 1 year at a time.

3.3 Participation in the escape game is not recommended for persons under 10 years of age. Participants under the age of 15 must be accompanied by a parent or other adult guardian of a minor participant throughout the duration of the game.

3.4 The Company reserves the right to cancel any game at any time with a full refund of the price paid by the participant.

4. RULES FOR MAKING AUDIO-VISUAL RECORDINGS

4.1 The Participant shall not make any audio-visual, sound or similar recordings of the Game, except for the taking of photographs to the extent reasonable for personal purposes. In the event of a breach of this obligation, the parties agree a fine of CZK 100,000.

5. GIFT VOUCHERS (VOUCHERS)

5.1 The gift vouchers issued and sold by the Company are bearer vouchers within the meaning of Section 1939 of Act No. 89/2012 Coll., New Civil Code, as amended (hereinafter referred to as the "NCC"). The holder of the gift voucher who enters the gift voucher on the website or app is entitled to participate in one escape game of his/her choice together with persons of his/her choice, but not exceeding a total of 6 persons.

5.2 Unless otherwise stated on the gift voucher, the gift voucher is valid for a period of six months from the date of issue.

5.3 Gift voucher prices may vary from branch to branch and over time. Therefore, if the price of the gift voucher purchased exceeds the price of the escape game selected by the voucher holder, any difference in price will not be refunded to the voucher holder. Similarly, if the price of the gift voucher does not exceed the price of the chosen escape game, the voucher holder is not obliged to make up the difference in price.

5.4 The Gift Voucher cannot be combined with any other discounts or promotions announced by the Company or individually offered by any of the Establishments.

5.5 Discount vouchers cannot be combined.

6. Processing of personal data

6.1 Any personal data about clients and participants of the escape games operated by the Company are carefully stored and secured in the Company's data archives in accordance with the relevant legislation, in particular in accordance with Act No. 101/2000 Coll., on the protection of personal data. The participant gives consent to the processing of his/her personal data to the extent that he/she provides it in the application and in which he/she allows the application to obtain data about persons by granting the relevant authorisation. Any personal data obtained by the Company may only be used for the purposes of the Company and third party partners.

7. LIMITATION OF LIABILITY

7.1 All information and data provided on the Company's website is for informational and promotional purposes only and does not contain any representations or warranties that may be implied, directly or indirectly, from such data. Access to the Company's website and the use of the services and links provided on this website are at the sole discretion and responsibility of the user.

7.2 In the course of providing its services, the Company will use its best endeavours to meet the expectations and wishes of its clients. However, in any event, the Company will not be liable for any failure or inability to provide its services and perform its obligations in cases of "force majeure" or acts of third parties which the Company could not reasonably have anticipated or prevented.

7.3 The Company shall not be liable for any errors, typos, inaccuracies that may appear in the information and materials published on the Company's website or application. The Company will also not be liable for any delays or interruptions in the website or application caused by "force majeure" events, as well as telecommunications service outages, IT network outages or related matters.

7.4 The Company's website or application may contain links to resources and information from third parties and their websites. These links may be used at the discretion of users of the Company's website, but in no way imply any endorsement or opinion by the Company of the content of such sites, nor of any other information or advertising banner and links used on such third party sites.

7.5 The Company's website contains so-called cookies for the purpose of storing certain information about the user. Cookies are small text format files used by the Internet network to recognize visitors, to facilitate access to and use of the website, and to monitor the wishes and commands of users and collect information to enable the Company to improve the content of the website. By filling in the booking form, the user gives consent to the use of cookies on the website.

7.6 The Company shall not be liable for any damages, loss of profit or costs arising from the use of the Company's website or application and/or the inability to use it temporarily.

7.7 The Company is not responsible for the operation and any failure or limitation of the banking systems serving the payment systems and payment gateway linked to the Company's booking system.

7.8 In any event of the Company's liability to a Participant, the amount of liability shall be limited to the amount of the entry fee paid by the Participant for the use of the services offered by the Company.

8. COMPLAINTS PROCEDURE AND WARRANTY INFORMATION

8.1 The Company shall be liable to the Participant for the functionality of the Escape Game. The Company is not responsible for the functionality of the phone, tablet or other hardware device on which the game is accessed.

8.2 The Participant has the right to make a claim with the Company, either in person or in writing at the Company's registered office.

8.3 A Participant shall not have the right to make a claim for a defect that has been complained of in the past, provided that a reasonable discount on the purchase price has been granted in respect of that defect.

8.4 The warranty period for the Participant is 2 years from the date of purchase.

8.5 The Participant is obliged to claim the Escape Game without undue delay after discovering that there is a defect in the Escape Game.

8.6 The Company must decide on the claim without undue delay, but at the latest within 30 days of the claim being made. The time limit for the settlement of the complaint shall run from the moment the complaint is made (notified).

8.7 If the claim is found to be justified, the Participant is entitled to reimbursement of reasonable costs incurred in connection with the claim.

8.8 In the case of a defect that constitutes a non-substantial breach of contract (irrespective of whether the defect is remediable or irremediable), the Participant is entitled to have the defect remedied or a reasonable discount on the purchase price.

8.9 The warranty period shall be extended by the time from the time the claim is made until it is settled or until the time the Participant has been obliged to collect the item or it is made available to him electronically. If the goods or part of the goods are replaced, the Company's liability shall apply as if the goods or part of the goods had been purchased new.

8.10 If it is not possible to monitor the status of the claim online, the Company undertakes to inform the Participant of the settlement of the claim by e-mail or SMS as requested by the Participant.

8.11 In order to make a claim, the Participant's identification details and the date and time of the payment made, as well as the preferred method of claim settlement and the account number for providing payment must be provided in writing.

9. WITHDRAWAL FROM THE CONTRACT

9.1 The Participant may withdraw from the Contract within 14 days of receipt of the Goods or the last part of the delivery.

9.2 The Participant is also entitled to withdraw from the contract at any time before delivery of the goods.

9.3 The Participant shall send or deliver the withdrawal to the Company within the 14-day period. The Participant

need not state the reason for which he/she is withdrawing from the Contract.

9.4 The Company shall reimburse the Participant for the full amount of the price of the Goods and the costs paid for their delivery within 14 days of the withdrawal from the Contract, and the Participant shall provide a bank account number to receive payment for this purpose.

9.5 Exceptions: the right of withdrawal cannot be exercised in the case of contracts for the supply of digital content if it has not been delivered on a tangible medium or in the case of contracts for the provision of services, in both cases provided that performance has been effected with the prior express consent of the Participant before the expiry of the withdrawal period. Consent to these terms and conditions shall be deemed to be the Subscriber's express consent to performance.

9.6 The provision of an Escape Game via a mobile application shall be deemed to be a contract for the supply of digital content not delivered on a tangible medium. By agreeing to these terms and conditions, the Participant consents to the supply of digital content not delivered on a tangible medium.

9.7 The Company shall be entitled to withdraw from the Contract at any time prior to delivery of the Goods if it is objectively unable, for reasons on the part of third parties, to deliver the Goods to the Participant within a reasonable time in the circumstances and/or if it becomes apparent that the Participant has breached a previously concluded contract with the Seller.

9.8 The Company reserves the right to withdraw from the Purchase Contract if the Participant fails to take delivery of the ordered goods or in the event of an obvious clerical error (e.g. an incorrectly stated price obviously different from the usual price for the type of goods). The Company shall only be entitled to withdraw by notice to the Participant in at least the same form as the confirmation of the order received, and the Company shall return the funds received within 14 days of withdrawal.

9.9 In order to withdraw from the Contract, the Participant's identification details and the date and time of the payment made, and the account number for the payment to be made, must be provided in writing. These terms and conditions shall take effect from 1 December 2020.