Terms and Conditions

GLITR GENERAL TERMS AND CONDITIONS

1. GENERAL TERMS AND CONDITIONS

1.1 All Glitr escape rooms in Prague are operated by City Street Games s.r.o., with its registered office at Kaprova 42/14, Staré Město, 110 00 Prague 1, ID No.: 06555683 (hereinafter referred to as the “Company”), and any legal or other relationships arising therefrom are governed by these General Terms and Conditions (“GTC”) and the laws of the Czech Republic. Any disputes arising from these legal and other relationships shall be resolved before the general courts of the Czech Republic.

1.2 The Company hereby reserves the right to amend and/or update the text of the GTC by publishing the current version of the GTC on the Company’s website at www.glitr.cz.

2. SAFETY RULES

2.1 An essential condition for participation in any escape room game operated by the Company is unconditional compliance with all safety and operating rules by all participants who enter into a contractual relationship with the Company based on the use of the application (“participant”).

2.2 Participants take part in the escape room at their own risk and responsibility.

2.3 Escape games operated by the Company contain suspenseful and, to a certain extent, stressful or startling elements and situations. These elements and situations are part of the game and the story, and no participant will find themselves in a genuinely dangerous situation during the course of the escape game

2.4 If any participant has a history of any type of heart condition or other similar medical condition, that participant should consider their participation in the game in light of their health condition and any potential complications that may arise. In all cases, each participant takes part in the escape game of their own free will and at their own risk.

2.5 Participants agree not to damage the property of third parties. The company is not liable for damage to the property of participants or third parties.

3. TERMS AND CONDITIONS

3.1 Any admission prices listed on the Company’s website or at the Company’s business premises are final, including any applicable value-added tax. Admission prices for escape games may vary depending on the date, the selected game, the specific time of the game, and also depending on the number of people. The specific price is listed in the reservation system on the Company’s website and is available for review at the Company’s business premises. Admission fees may be paid in cash or by credit card, but always before the start of the respective escape game.

3.2 Group reservations or special team-building/corporate events are welcome and may be eligible for discounted pricing. For more information, please contact the Company. A purchased game has unlimited validity. The participant is required to extend the validity of the purchased game within one year by notifying the Company via the app or in writing. Validity is always extended by one year.

3.3 Participation in the escape room is not recommended for persons under 10 years of age. Participants under 15 years of age must be accompanied by a parent or another adult representative of the minor participant throughout the entire duration of the game.

3.4 The company reserves the right at any time to cancel any game with a full refund of the price paid by the participant.

4. RULES FOR MAKING AUDIOVISUAL RECORDINGS

4.1 The participant may not make any audiovisual, audio, or similar recordings of the course of the game, with the exception of taking photographs in reasonable quantities for personal purposes. In the event of a breach of this obligation, the contracting parties agree to a penalty of 100,000 CZK.

5. GIFT CERTIFICATES (VOUCHERS)

5.1 Gift certificates (vouchers) issued and sold by the Company are bearer instruments within the meaning of Section 1939 of Act No. 89/2012 Coll., the New Civil Code, as amended (hereinafter referred to as the “New Civil Code”). The holder of a gift voucher who redeems it on the website or in the app is entitled to participate in one escape room game of their choice together with the persons they select, provided that the total number of participants does not exceed 6.

5.2 Unless otherwise stated on the gift certificate, the gift certificate is valid for six months from the date of issuance.

5.3 Gift voucher prices may vary by location and over time. For this reason, if the price of the purchased gift voucher exceeds the price of the escape game selected by the escape game, any price difference will not be refunded to the voucher holder. Similarly, if the price of the gift voucher is less than the price of the selected escape game, the voucher holder is not required to pay the difference.

5.4 The gift voucher cannot be combined with any other discounts or promotions announced by the Company or offered individually by any of the locations.

5.5 Discount vouchers cannot be combined.

6. Processing of Personal Data

6.1 Any personal data regarding clients and participants in escape games operated by the Company is carefully stored and secured in the Company’s data archives in accordance with applicable legal regulations, in particular in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data. The participant consents to the processing of their personal data to the extent that they provide it in the application and to the extent that they allow the application to collect data about individuals by granting the appropriate authorization. Any personal data obtained by the Company may be used solely for the purposes of the Company and its third-party partners.

7. LIMITATION OF LIABILITY

7.1 All information and data provided on the Company’s website are for informational and promotional purposes only and do not contain any representations or warranties that might directly or indirectly arise from such data. Access to the Company’s website and the use of the services and links provided on this website are at the sole discretion and responsibility of the user.

7.2 In the course of providing its services, the Company will make every effort to meet the expectations and fulfill all the wishes of its clients. In any case, however, the Company shall not be liable for any interruptions or inability to provide its services and fulfill its obligations in cases of “force majeure” or the actions of third parties that the Company could not have anticipated or reasonably prevented.

7.3 The Company is not liable for any errors, typos, or inaccuracies that may occur in the information and materials published on the Company’s website or . The Company shall also not be liable for any delays or service outages on the website or in the app caused by “force majeure,” nor for any outages of telecommunications services, IT network outages, or related issues.

7.4 The Company’s website or app may contain links to resources and information from third parties and their websites. These links may be used at the sole discretion of users of the Company’s website; however, they in no way imply any approval or endorsement by the Company of the content of these sites, nor of any other information or advertising banners and links used on these third-party sites.

7.5 The Company’s website uses so-called cookies to store certain data about the user. Cookies are small text files used on the Internet to recognize visitors, simplify access to and use of the website, monitor users’ preferences and commands, and collect information that enables the improvement of the Company’s website content. By filling out the reservation form, the user consents to the use of cookies on the website.

7.6 The Company is not liable for any damages, lost profits, or costs incurred in connection with the use of the Company’s website or application and/or the temporary inability to use them.

7.7 The Company is not liable for the operation of, or any outages or limitations in, the banking systems that support the payment systems and payment gateway connected to the Company’s reservation system.

7.8 In any case where the Company’s liability to a participant arises, the amount of such liability is limited to the amount of the admission fee paid by the participant for the use of the services offered by the Company.

8. COMPLAINT PROCEDURES AND WARRANTY INFORMATION

8.1 The Company is liable to the Participant for the functionality of the escape room game. The Company is not liable for the functionality of the phone, tablet, or other hardware device on which the game is accessed.

8.2 The Participant has the right to file a complaint with the Company, either in person or in writing at the address of the Company’s registered office.

8.3 The Participant is not entitled to file a complaint regarding a defect that has already been reported in the past if an appropriate discount on the purchase price was provided for it.

8.4 The warranty period for the Participant is 2 years from the date of purchase.

8.5 The Participant is required to file a complaint regarding the escape room without undue delay after discovering that there is a defect in the escape room.

8.6 The Company is required to decide on the complaint without undue delay, but no later than 30 days from the date it was filed. The period for resolving the complaint begins at the time the complaint is filed (notified). complaint.

8.7 If the complaint is deemed valid, the Participant is entitled to reimbursement of reasonable expenses incurred in connection with filing the complaint.

8.8 In the case of a defect that constitutes a minor breach of contract (regardless of whether the defect is removable or irreparable), the Participant is entitled to have the defect remedied or to a reasonable discount on the purchase price.

8.9 The warranty period is extended by the time from the filing of the claim until its resolution or until the time when the Participant was required to pick up the item or it was made available to them electronically. If the goods or a part thereof are replaced, the Company’s liability shall apply as if the purchase were of new goods or a new part thereof.

8.10 If it is not possible to track the status of a complaint online, the Company agrees to notify the Participant of the resolution of the complaint, at the Participant’s request, via email or via SMS.

8.11 To file a complaint, the Participant must provide, in writing, their identification information and the date and time of the payment made, as well as their preferred method of complaint resolution and the account number for receiving the payment.

9. WITHDRAWAL FROM THE AGREEMENT

9.1 The Participant may withdraw from the contract within 14 days of receiving the goods or the last part of the delivery.

9.2 The Participant is also entitled to withdraw from the contract at any time prior to delivery of the goods.

9.3 The Participant must send or deliver notice of withdrawal to the Company within the 14-day period. The Participant

need not state a reason for withdrawing from the contract.

9.4 The Company is obligated to refund to the Participant an amount fully corresponding to the price of the goods and the paid delivery costs within 14 days of the withdrawal from the contract; the Participant is obligated to provide, for these purposes, a bank account number for receiving the payment.

9.5 Exceptions: The right to withdraw from the contract cannot be exercised in the case of contracts for the delivery of digital content, unless it was delivered on a tangible medium, or in the case of contracts for the provision of services; in both cases, provided that performance occurred with the Participant’s prior express consent before the expiration of the withdrawal period. Acceptance of these terms and conditions shall be deemed to constitute the Participant’s express consent to performance.

9.6 The provision of an escape game via a mobile application is considered a contract for the delivery of digital content not delivered on a tangible medium. By agreeing to these terms and conditions, the Participant consents to the delivery of digital content not supplied on a tangible medium.

9.7 The Company is entitled to withdraw from the contract at any time prior to the delivery of the goods if it is not objectively unable, for reasons attributable to third parties, to deliver the goods to the Participant within a period reasonable under the circumstances and/or if it becomes apparent that the Participant has breached a previously concluded contract with the seller.

9.8 The Company reserves the right to withdraw from the purchase contract if the Participant fails to accept the ordered goods or in the event of an obvious typographical error (e.g., incorrectly stated prices that are clearly different from the usual price for the given type of goods). The Company is entitled to withdraw from the contract solely by notice, which will be delivered to the Participant in at least the same form as the order confirmation was sent, and the Company is obligated to refund the received funds within 14 days of withdrawing from the contract.

9.9 To withdraw from the contract, the Participant’s identification details, the date and time of the payment, and the account number for the refund must be provided in writing. These terms and conditions take effect on December 1, 2020.